Data deletion

Delete an Instagram account in Arcdrop

Owners and admins of a workspace can delete a connected Instagram account: open Instagram accounts in Arcdrop, choose Delete on the account, type its username and confirm. Disconnect only stops the account and deletes its access token; Delete also removes its data.

Ask from Facebook or Instagram

If you connected Arcdrop with your Facebook or Instagram login, you can remove Arcdrop in your Facebook or Instagram settings, in the list of connected apps and business integrations, and ask for your data to be deleted. When Meta sends that request to Arcdrop, you get a confirmation code and a link to a page that shows the status of the request.

When Meta tells Arcdrop that you removed it, Arcdrop disconnects the account at once. You can always disconnect or delete the account in Arcdrop yourself, or write to us.

Ask us

Write to Nuttapol Pechsiri at privacy@arcdrop.app from the email address of your Arcdrop account. If you interacted with an Arcdrop customer on Instagram, tell us your Instagram username. If you left your email address with an Arcdrop customer, write from that address. We answer within 30 days.

What is deleted

• The access token of the Instagram account.
• The account’s automations and what they collected: contacts and their tags, leads, follow checks, email questions asked in messages, Rewind runs, tasks and pauses.
• Names, Instagram ids, comment text and message ids in the delivery history.

What is kept

• Delivery records without the data above, so a workspace’s counts stay correct.
• Smart Links, which belong to the workspace rather than to the Instagram account.
• Leads left on Lead Gate pages, with their consent records, which also belong to the workspace. To have your own deleted, see Ask us.
• A security record of who deleted what and when, which may include the ids of posts that automations used, but not their content.

When

Deletion usually happens at once and always within 30 days.

Your Arcdrop account

To delete your Arcdrop login itself, write to privacy@arcdrop.app.

Waitlist

To delete a waitlist entry, email privacy@arcdrop.app.